Last updated: September 14, 2026
NOXA IPTV sells digital IPTV subscriptions. Nothing is shipped: your access details are delivered by e-mail and WhatsApp, usually within a few minutes of payment. This policy explains when a refund is possible.
7-day money-back guarantee
If the service does not work on your device within the first 7 days after activation and our support team cannot fix the problem (for example: the login does not work, channels do not play at all, or the plan you paid for was not delivered), you are entitled to a full refund.
How to request a refund
- Contact us on WhatsApp at +1 (276) 525-9751 or by e-mail at contact@noxaiptv.com within 7 days of activation.
- Send your order number and a short description of the problem (device, app, error message). Our team answers 24/7 and will first try to fix the issue with you.
- If the issue cannot be solved, the refund is approved and sent back to the original payment method within 5–10 business days.
What is not refundable
- Requests made after the 7-day window, or after the subscription has been used normally for more than 7 days.
- Problems caused by your internet connection (we recommend at least 30 Mbps for 4K and 15 Mbps for Full HD), by your ISP blocking IPTV traffic, or by a VPN.
- Changing your mind after the access details have been delivered and tested as working.
- The 24-hour trial product, which exists precisely so you can test the service before buying a plan.
Cancellation
Plans are prepaid and do not renew automatically, so there is nothing to cancel: your subscription simply ends at the end of the chosen period. You can renew at any time from our pricing.
Questions
WhatsApp: +1 (276) 525-9751 · E-mail: contact@noxaiptv.com · Support available 24/7.
